Terms and conditions

Detailed description of goods and/or services

Timeless Board Games is a business in the hobby industry that markets board games, board game rentals, and board gaming events.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of a confirmation email.

All our parcel deliveries are done via third party courier companies and the post office. The method of delivery and associated cost are chosen by the user in the Timeless Board Games website cart. Unfortunately parcel delays do and will happen, however we follow-up with the respective service provider immediately.

Export restriction

The offerings on this website is available to South African clients only

Return and Refunds policy

The provision of goods and services by Timeless Board Games is subject to availability. In cases of unavailability, Timeless Board Games will refund the client in full within 30 days.

Cancellation of orders by the client will attract a 10 % administration fee.

Damaged goods must be reported within 5 working days upon delivery. Should a replacement not be in stock, Timeless Board Games will refund the client in full within 30 days subject to the damaged item being returned to Timeless Board Games.

Customer privacy policy

Timeless Board Games shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Timeless Board Games bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for Timeless Board Games via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Timeless Board Games separately from card details which are entered by the client on PayGates secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Timeless Board Games takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Timeless Board Games chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Timeless Board Games may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Richard Wilson based in South Africa trading as Timeless Board Games.

Timeless Board Games contact details

Support : info@timelessboardgames.co.za
Support: 072 242 1331